Return & refund

You can return a product if:

• you ask within 5 days of delivery, and send it back within 7 days;
• it is unused and unopened, with its seal intact, in the original packaging with all labels, leaflets and freebies;
• you have the order number (it's in your SMS).

For your safety and other customers', these can't be returned unless they arrived damaged, wrong or expired:

• opened or used products - supplements, skin care, cosmetics, baby care;
• medicines and anything with a broken seal;
• perishable items and personalised items;
• items bought on clearance or marked “final sale”.

Best of all, check the parcel in front of the rider and refuse it if something is wrong - you pay nothing.

If you notice later, tell us within 48 hours of delivery with photos of the product, the seal/expiry and the parcel label. We'll send a replacement (Dhaka 1-2 days, outside Dhaka 5-7 days) or refund you in full, including delivery - your choice.

1. Send a message on the Contact page (topic “Return / refund”) or call +88 016210-20044. You'll get a ticket number by SMS.
2. We'll confirm whether the item can be returned and how to send it - by courier or drop-off at our Azimpur shop.
3. Pack it securely with the order number inside.
4. Once we receive and check it, we'll tell you by SMS and start the refund or exchange.

If the return is because of our mistake (damaged, wrong or expired item), we pay all delivery costs. For a change of mind, you pay the return delivery and the original delivery fee is not refunded.

Approved refunds are made within 10 working days after we receive the returned item:

• bKash / Nagad / Rocket: to the same wallet you paid from;
• Card or internet banking: back to the same card/account (your bank may take a few extra days to show it);
• Cash on delivery: to a bKash or Nagad number you give us, or a bank transfer.

You can cancel any time before the order is handed to the courier - use the confirm/cancel link in your SMS, or call us. Requests later than 24 hours after ordering may already be on the way. Prepaid orders that are cancelled are refunded in full.