Questions? Answers.
Products
Are your products original?
Yes. We buy only from authorised importers and distributors, and we check the expiry before packing every order. Want the country of origin, importer or expiry date of a product before you order? Call or message us and we'll tell you.
How fresh are expiry dates?
We check the expiry before packing every order. If you'd like the date before you order, call or message us.
Can I order prescription medicine?
Not online. Prescription medicines are marked on their page - call us or visit the shop with a valid prescription and our team will help.
Which product is right for me?
Call or message us and we'll explain the options. For health conditions, pregnancy or if you take medicine, please ask your doctor first - our product information is not medical advice.
An item is out of stock. Will it come back?
Tap “Notify me” on the product page and leave your number - we'll SMS you when it's back.
Orders & payment
Do I need an account to order?
No. Just your name, phone number and address. An account lets you see past orders and re-order quickly.
How can I pay?
Cash on delivery anywhere in Bangladesh, or pay online with bKash, or via SSLCommerz with Nagad, Rocket, Visa, Mastercard, Amex or internet banking.
Why did I get an SMS asking me to confirm?
For cash-on-delivery orders we confirm before shipping, to stop fake orders. Tap the link in the SMS (or answer our call) - unconfirmed orders aren't sent.
Can I change or cancel my order?
Yes, until it's handed to the courier. Use the link in your SMS, or call us.
Do you give a receipt?
Yes. Every parcel has an invoice, and you can download it from your order page any time.
Do you have bundle offers?
Yes - bundles of products that work well together, at a lower price than buying separately.
See bundlesDelivery
How much is delivery?
Inside Dhaka City ৳70, outside Dhaka ৳130. Free on orders over ৳3,000.
How long does delivery take?
Usually 1-2 days inside Dhaka City and 5-7 days outside Dhaka, from when your order is confirmed.
How do I track my parcel?
We SMS you the courier and tracking code when it ships. You can also track it with your phone and order number.
Track orderCan I check the product before paying?
Yes - open the parcel and check it in front of the rider. If it's wrong or damaged, refuse it and you pay nothing.
Returns
Can I return a product?
Yes, if it's unused and sealed and you ask within 5 days of delivery. Opened supplements, cosmetics and medicines can't be returned for hygiene and safety.
Full return policyI received a damaged or wrong item.
Tell us within 48 hours with photos. We'll replace it or refund you in full, including delivery.
How fast are refunds?
Within 10 working days after we receive the return - to your bKash/Nagad wallet, card, or bank account.
Your account
How do I sign in?
With your mobile number and password - or tap “Sign in with a code” and we'll SMS you a one-time code.
I forgot my password.
On the sign-in page tap “Forgot password”. We'll SMS a code so you can set a new one.
I ordered as a guest. Can I see my orders?
Yes. Sign in or create an account with the same mobile number and your earlier orders appear automatically.
Products
Are your products original?
Yes. We buy only from authorised importers and distributors, and we check the expiry before packing every order. Want the country of origin, importer or expiry date of a product before you order? Call or message us and we'll tell you.
How fresh are expiry dates?
We check the expiry before packing every order. If you'd like the date before you order, call or message us.
Can I order prescription medicine?
Not online. Prescription medicines are marked on their page - call us or visit the shop with a valid prescription and our team will help.
Which product is right for me?
Call or message us and we'll explain the options. For health conditions, pregnancy or if you take medicine, please ask your doctor first - our product information is not medical advice.
An item is out of stock. Will it come back?
Tap “Notify me” on the product page and leave your number - we'll SMS you when it's back.
Orders & payment
Do I need an account to order?
No. Just your name, phone number and address. An account lets you see past orders and re-order quickly.
How can I pay?
Cash on delivery anywhere in Bangladesh, or pay online with bKash, or via SSLCommerz with Nagad, Rocket, Visa, Mastercard, Amex or internet banking.
Why did I get an SMS asking me to confirm?
For cash-on-delivery orders we confirm before shipping, to stop fake orders. Tap the link in the SMS (or answer our call) - unconfirmed orders aren't sent.
Can I change or cancel my order?
Yes, until it's handed to the courier. Use the link in your SMS, or call us.
Do you give a receipt?
Yes. Every parcel has an invoice, and you can download it from your order page any time.
Do you have bundle offers?
Yes - bundles of products that work well together, at a lower price than buying separately.
See bundles →Delivery
How much is delivery?
Inside Dhaka City ৳70, outside Dhaka ৳130. Free on orders over ৳3,000.
How long does delivery take?
Usually 1-2 days inside Dhaka City and 5-7 days outside Dhaka, from when your order is confirmed.
How do I track my parcel?
We SMS you the courier and tracking code when it ships. You can also track it with your phone and order number.
Track order →Can I check the product before paying?
Yes - open the parcel and check it in front of the rider. If it's wrong or damaged, refuse it and you pay nothing.
Returns
Can I return a product?
Yes, if it's unused and sealed and you ask within 5 days of delivery. Opened supplements, cosmetics and medicines can't be returned for hygiene and safety.
Full return policy →I received a damaged or wrong item.
Tell us within 48 hours with photos. We'll replace it or refund you in full, including delivery.
How fast are refunds?
Within 10 working days after we receive the return - to your bKash/Nagad wallet, card, or bank account.
Your account
How do I sign in?
With your mobile number and password - or tap “Sign in with a code” and we'll SMS you a one-time code.
I forgot my password.
On the sign-in page tap “Forgot password”. We'll SMS a code so you can set a new one.
I ordered as a guest. Can I see my orders?
Yes. Sign in or create an account with the same mobile number and your earlier orders appear automatically.