Delivery

1. You place the order. You get an SMS with your order number straight away.
2. We confirm it. For cash-on-delivery orders the SMS has a link to confirm, or we call you. Unconfirmed orders are not shipped.
3. We pack it. We check the seal, batch and expiry date and pack it securely.
4. The courier picks it up. You get a second SMS with the courier name and tracking code.
5. It arrives. Check the parcel in front of the rider, then pay (if cash on delivery).

Times are counted in working days from when we confirm your order.

• Inside Dhaka City: 1-2 days
• Outside Dhaka (all other districts): 5-7 days

Fridays, government holidays, Eid and hartal days, floods or other events outside our control can add delays. We'll tell you by SMS if your parcel is held up.

We ship with trusted couriers such as Steadfast and Pathao, picked for the fastest route to your area. You can follow your parcel any time on the Track order page with your phone number and order number, or from your account.

The rider will call the phone number on your order before arriving - please keep it switched on.

Cash on delivery is available all over Bangladesh. Please keep the exact amount ready - riders may not carry change.

You may open the outer packaging and check the product in front of the rider. If something is wrong (wrong item, broken seal, damage), refuse it and call us - you pay nothing. Once a product's own seal is opened it can't be returned (see Return & refund).

Refusing a correct, undamaged parcel without a reason costs us the courier fee both ways. Repeated refusals may mean we ask for the delivery fee in advance next time.

• Write a full address: house/road, area, thana and district, plus a landmark.
• Use a mobile number you'll answer - riders and our team only call that number.
• To change the address after ordering, call us before the parcel is handed to the courier.

If the rider can't reach you after several tries, the parcel comes back to us and we'll contact you. We can send it again, but a second delivery fee may apply. Prepaid orders that can't be delivered are refunded minus the delivery cost.