Welcome to KeenCare’s! By accessing our website and using our services, you agree to comply with and be bound by the following Terms and Conditions, which govern your use of this site. Please take the time to read these terms carefully. If you do not agree with any part of these Terms and Conditions, please discontinue your use of the site.
Introduction
These Terms and Conditions apply to all users of the KeenCare’s website (the “Site”), including but not limited to visitors, customers, merchants, and content contributors. By using our website, you confirm that you have read, understood, and agree to these terms. If you disagree with any part of the terms, you must not use our services.
Site Usage Guidelines
By using our Site, you agree to adhere to the following guidelines:
Account Creation: In order to access certain features of the Site, you may need to create an account. When creating an account, you must provide accurate, current, and complete information. It is your responsibility to maintain the confidentiality of your account details and password.
Restricted Actions: You agree not to engage in any activities that could compromise the security or functionality of the Site, including but not limited to:
○ Attempting to gain unauthorized access to our servers or other parts of the website.
○ Introducing malicious software, viruses, or harmful code.
○ Collecting personal information from other users without their consent. ○ Using the Site for any illegal or unauthorized purposes.
KeenCare’s reserves the right to suspend or terminate your access to the website if any unlawful or unauthorized use is detected.
Products and Services
At KeenCare’s, we strive to offer a wide range of high-quality health products, including medicine, supplements, beauty care items, and baby care products. The availability of products may change from time to time, and we reserve the right to modify, discontinue, or limit product offerings at our sole discretion, without prior notice.
Product Descriptions: While we make every effort to display product descriptions, images, and prices accurately, we cannot guarantee that all information is free from errors. If you receive a product that differs from the description on our Site, please contact our customer service team.
Availability: The availability of products may vary based on location and demand. Products may be limited in quantity, and we may impose limits on the quantity of items you can order.
Pricing and Payment
All prices listed on our website are in [Insert Currency], inclusive of applicable taxes, unless otherwise stated. We reserve the right to change product prices at any time without notice, though price changes will not affect orders that have already been confirmed.
Accepted Payment Methods: We accept various payment methods including, but not limited to, credit/debit cards, mobile payment platforms, and bank transfers. All payments must be made in full at the time of order.
Payment Security: We take the security of your payment information seriously and use industry-standard encryption technology to ensure your details are protected. However, we are not responsible for any unauthorized transactions resulting from negligence on your part to safeguard your account details.
Order Processing and Acceptance
Order Confirmation: Once you place an order, you will receive an email confirming receipt of your order. This does not mean that your order has been accepted. We reserve the right to accept or reject any order at our sole discretion.
Order Cancellation: KeenCare’s reserves the right to cancel any order at any time. In cases where an order is canceled after payment has been processed, we will provide a full refund to the original payment method.
Customer-Initiated Cancellations: If you wish to cancel your order, you must do so within 24 hours of placing the order. After this period, the order may have already been processed, and you may need to follow our return policy to receive a refund.
Delivery
We aim to deliver your orders as quickly as possible, subject to availability and delivery location. Delivery timeframes provided at checkout are estimates and may vary due to factors beyond our control.
Delivery Policy: Orders are typically dispatched within [Insert Processing Time] business days. Shipping times vary based on your location, with deliveries within Dhaka typically taking 24 to 48 hours and deliveries outside Dhaka taking approximately 5 to 7 days.
Delivery Costs: Delivery fees will be calculated based on your location and the size of your order. All shipping costs will be clearly displayed at checkout before completing your order.
Risk of Loss: Once your order has been handed over to the delivery, the risk of loss or damage passes to you. If you experience any issues with the delivery, please contact our customer service team.
Returns, Refunds, and Claims
For details regarding returns, refunds, and claims, please refer to our [Return and Refund Policy]. We are committed to ensuring customer satisfaction and resolving any issues related to your order.
Return Eligibility: Items must be unused, unopened, and in the same condition as received to qualify for a return. Certain products, such as medicine and perishable items, are not eligible for return due to safety and hygiene reasons.
Claiming for Damaged or Defective Products: If you receive an incorrect or damaged product, please contact our customer service team within 48 hours of delivery. We may require photographic evidence of the issue, and once verified, we will either replace the item or issue a full refund.
Intellectual Property
All content on this website, including text, images, logos, and graphics, is the exclusive property of KeenCare’s or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited license to access and use the content solely for personal and non-commercial purposes. Any unauthorized use of the content, including but not limited to reproduction, modification, or distribution, is strictly prohibited.
Limitation of Liability
To the maximum extent permitted by law, KeenCare’s shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of or related to the use of our Site or the purchase of products from our store. This includes, but is not limited to, loss of profits, data, or business interruptions.
Our liability, if any, will be limited to the amount paid by you for the specific product in question. 10. Indemnification
You agree to indemnify, defend, and hold harmless KeenCare’s, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of your use of the Site, your breach of these Terms and Conditions, or any infringement of the rights of a third party.
Force Majeure
KeenCare’s is not liable for any failure to perform due to circumstances beyond our control, including but not limited to natural disasters, strikes, acts of war, government actions, or failures in telecommunication networks. In such events, we reserve the right to delay or cancel orders without liability.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from or in connection with your use of the Site or our services will be resolved through amicable negotiations. If negotiations fail, the dispute shall be resolved by the competent courts of [Insert Jurisdiction].
Changes to These Terms and Conditions
We may update or modify these Terms and Conditions at any time without prior notice. The most current version of the terms will be posted on our website. By continuing to use the Site after any changes, you agree to be bound by the updated terms.
Contact Information
If you have any questions or concerns about these Terms and Conditions or any other aspect of your interaction with KeenCare’s, please contact us:
